What’s my account balance?

For security reasons, we can’t provide this information via email. However, you can check your balance using Member Online .  If you don't have a PIN fill in the request PIN form or contact us on free call 1800 813 327 during business hours and we can tell you over the phone.

Benefit Update Enquiries

Please email or mail us with your request and we will get back to you.

Changing address

For security reasons, we can’t provide this information via email. However, you can check your details using Member Online .  If you don't have a PIN fill in the request PIN form or contact us on free call 1800 813 327 during business hours and we can tell you over the phone.

If you would prefer to tell us of your change of address in writing, it must be signed by you and include copies of two of the following for proof of identity:

• current bills (eg. electricity bill) with current address
• Birth Certificate (if in the current name of the member)
• Bank Statement
• Marriage Certificate
• Drivers Licence
• Passport

If you contact us over the phone, our Customer Service Representative will ask specific identification questions to enable them to change your address. The change will be confirmed via email or in writing at your request. 

Changing/adding beneficiaries

For security reasons, we can’t provide this information via email. However, you can check your details using Member Online .  If you don't have a PIN fill in the request PIN form or contact us on free call 1800 813 327 during business hours and we can tell you over the phone.

If you would prefer to tell us of your change/addition of beneficiary in writing, it must be signed by you and include copies of two of the following for proof of identity:

• current bill (e.g. power bill) with current address
• Birth Certificate (if in the name of the member)
• Bank Statement
• Marriage Certificate
• Drivers Licence
• Passport

The change will be confirmed in writing at your request.

If you have any further queries about beneficiaries, please contact us on free call 1800 813 327. 

Change of name or incorrect date of birth

To protect your security and confidentiality, we can’t alter names or incorrect birth date details online, as we require your signature to authorise the change.

Please write to us with your request and include certified copies of two of the following for proof of identity (a certified copy is a photocopy of the original document which has been signed by a solicitor, Justice of the Peace or anyone who can witness a Statutory Declaration, verifying that they have sighted the original document):

• current bill (e.g. electricity bill) with current address
• Birth Certificate (if in the name of the member)
• Bank Statement
• Marriage Certificate
• Drivers Licence
• Passport

The change will be confirmed via email or in writing at your request.

Contributions to my account

Please email or mail us with your request and we will get back to you. 

Employer Online

Please email us your request and we will respond to you via telephone by the next business day.  To find out more or to register click here . 

Member Online

Due to security reasons, we cannot provide you with a PIN for Member Online via email.

If you don't have a PIN fill in the request PIN form or contact us on free call 1800 813 327 during business hours and we can tell you over the phone.  

Insurance

Please email  or mail us with your request and we will get back to you.  You can also download  Your HESTA insurance kit .

Investment Choice

You can view and change your investment options via Member Online . If you don't have a PIN fill in the request PIN form or contact us on free call 1800 813 327 during business hours and we can tell you over the phone. Detailed information about our investments can be viewed on this site  or download Your investment kit.

Alternatively, if your request is of a more specific nature please email  or mail us with your request and we will get back to you. 

What’s my member number?

Due to security reasons we cannot provide you with your member number online.  Please email  or mail us with your request, quoting your phone number, address and date of birth, and we will get back to you. 

Salary Sacrifice Information

You can use the salary sacrifice calculator on our web site or please email  or mail us with your request and we will get back to you. 

HESTA’s SPIN

HESTA's Superannuation Product Identification Number (SPIN) is HST0100AU. 

HESTA's SFN

HESTA's Superannuation Fund Number (SFN) is 129638. 

Statement Information

Please email  or mail us with your request and we will get back to you. We are unable to reissue any statement prior to 1/7/2002, but, you can request in writing any information you require.

Stationery Request

Please email  or mail us with your request and we will get back to you. Alternatively you can place your order via the booklets and forms or publications pages.      

Giving us your tax file number (TFN)

For security reasons, we can only accept TFN details via Member Online . Or you can fill in the online form .

Before providing your TFN, please click here to view information that we are required to provide to you.

If you would prefer to send us your request in writing, it must be signed by you and include copies of two of the following for proof of identity:

• current bills (eg. electricity bill) with current address
• Birth Certificate (if in the current name of the member)
• Bank Statement
• Marriage Certificate
• Drivers Licence
• Passport

If you contact us over the phone, our Customer Service Representative will ask specific identification questions to enable them to accept your TFN.

Temporary Resident Enquiries

Please email  or mail us with your request and we will get back to you.