The purpose of a financial services guide is to provide information about services , how representatives are remunerated, and your rights as a client. It’s designed to assist you in deciding whether to use any services offered. There are two financial services guides for HESTA members:
- Financial Services Guide issued by H.E.S.T. Australia Limited
- The Joint financial services guide issued by H.E.S.T. Australia Limited and Superpartners Pty Ltd.
Financial Services Guide
The Financial Services Guide provides information about our services and how our representatives are remunerated. It explains the four different levels of advice you may receive from an authorised employee of H.E.S.T. Australia Limited. Click here to view a PDF of the Financial Services Guide.
Joint financial services guide issued jointly by H.E.S.T. Australia Limited and Superpartners Pty Ltd
Superpartners Pty Ltd is a specialist superannuation administration organisation, engaged by us to provide services including:
- operating the National Service Centre
- insurance administration
- contributions processing
- benefit processing
- general Fund administration.
When contacting the National Service Centre on 1800 813 327 factual information about HESTA products and the Fund may be provided to you, together with information about your own account. This information will be provided to you by a representative of Superpartners Pty Ltd. Click here to view a PDF of the Joint financial services guide.