• Online
• By email
• By mail
• By phone
• By fax
• Contacting your local HESTA manager
• Do you have concerns?
• Frequently asked questions via email
• Frequently asked questions for employers
• Super Answers to Super Questions
• Important HESTA numbers

By email

You can email us on hesta@hesta.com.au

By mail

You can write to us at PO Box 600, Carlton South, Vic 3053.

By phone

Free call 1800 813 327 from anywhere in Australia.  Overseas callers can ring +61 3 9200 4714.

By fax

Fax HESTA on 1300 368 636 for the cost of a local call from anywhere in Australia.

Contacting your local HESTA Manager

Find contact details for your local HESTA manager by free calling us on 1800 813 327.

Do you have concerns?

You have the right to ask or complain about the operation of HESTA as it relates to you or your investment. Please free call us on 1800 813 327 to discuss your question or complaint. If you need further help, here are some steps you can take:

1. Write to the Complaints Officer, HESTA, PO Box 600, Carlton South, Vic, 3053 outlining the details of y our complaint. We make every effort to deal with your concerns as quickly as possible.
2. If the matter is not resolved within 90 days, or you are dissatisfied with our response, you can contact the Superannuation Complaints Tribunal (SCT). This is an independent body established by the Federal Government to help members or their beneficiaries to resolve certain types of complaints with Fund Trustees.
3. The SCT can only help you after you have been through HESTA’s complaints procedure (Step 1).You can contact the SCT for the cost of a local call from anywhere in Australia on 1300 780 808 or visit www.sct.gov.au

If you have a complaint about a non-superannuation-related product (for example, information provided by HESTA staff about banking or managed investment products) that we don’t resolve within the agreed time (generally 45 days), you can contact the established Financial Ombudsman Service Ltd (FOS). This is an external complaints resolution scheme approved by the Australian Securities and Investments Commission. You can contact FOS on 1300 780 808 or visit www.fos.org.au

Please note, that the SCT and FOS can only assist you after you have been through HESTA's complaints procedure.

Important HESTA Numbers

• Fund Australian Business Number (ABN): 64 971 749 321
• Trustee Australian Business Number (ABN): 66 006 818 695
• Superannuation Product ID No. (SPIN): HST0100AU
• Superannuation Fund Number (SFN): 129638
• Australian Financial Services License (ASFL): 235249
• Phone: 1800 813 327
• Overseas Callers: +613 9200 4714

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