Having the right partner to manage our administration services is key to helping our members and employer partners face the future with confidence.
Our new service and technology platform is live, and will help us deliver seamless, customised, and future-ready super experiences for HESTA’s more than one million members.
As the largest technology transformation in our history, and one of the largest and most comprehensive in the sector, our new platform represents a significant leap forward in HESTA’s commitment to helping our members face the future with confidence.
If you have a HESTA Business Relationship Manager, this arrangement will not change.
Contributions made for HESTA members during our limited services period have been processed, and you can continue to remit employee contributions via QuickSuper* or another SuperStream compliant clearing house of your choice.
We’ve assessed the value of the facilities we provide to our employer partners, and as a result, Employer Online has permanently closed as of Thursday 17 April 2025 5pm AET.
The Employer Join Online portal is ready for you to register as a participating employer.
Key member account services, including online accounts, are back online. A few other services will return progressively over the coming weeks.
Our teams are working hard to support our members as services return. Processing times may take longer than usual while we work through requests received during our limited services period.
Our contact centre is open Monday-Friday 8am-8pm AET.
See more details of what’s available for members right now at hesta.com.au/admin-changes.
Our deepest thanks to our members and employer partners for your support during our service transformation. Your partnership has been critical to helping our members navigate safely through this important change.
We’ll keep you updated via your Employer News email and on this page on the final stages of our service transformation.
If you have any questions, please contact us on 1800 813 327, email hesta@hesta.com.au or reach out to your HESTA Business Relationship Manager.
To register for QuickSuper, you need to have your HESTA Employer number and you need to be a HESTA participating employer. If you’re already a participating employer, you don’t need to do anything.
If you are not a HESTA participating employer, you can join via Employer Join Online.
Visit our Making payments page for information on how to get set up in QuickSuper.
You can add new HESTA members within QuickSuper through the standard Member Registration Request (MRR) process.
Refer to the QuickSuper online instructions for details of the standard MRR process.
Yes, employees can now join HESTA online to obtain their member number.
No, you won’t need to set up your employees again. However, if you are using QuickSuper for the first time, you will need to submit your first contribution file in order to see those employees in the QuickSuper portal.
Most HESTA members’ account details are the same.
Most members moving to HESTA from HESTA for Mercy will keep their member numbers. If a member has the same member number as an existing HESTA account, we’ll issue a new member number for them. We’ll send affected members a new member number in their confirmation letter after the transition is complete.
Find out more about the HESTA for Mercy closure.
Yes, you can continue to remit contributions for your employees via the SuperChoice clearing house or another clearing house. All employers need to enter the USI for HESTA Super when they submit super contribution files. The HESTA Super USI is HST0100AU.
No, HESTA Super’s USI is the same. The HESTA Super USI is HST0100AU.
Visit hesta.com.au/admin-changes to see the answers to frequently asked questions about the other changes communicated in the Significant Event Notice.
From now on, you'll be supported by our Strategic Employer Team (SET) for your administration and contribution queries.
The main contact number is unchanged: 1300 993 313 — please quote your employer number when calling. However, any direct contact number you have on file for the Key Employer Team (KET) will no longer be operational.
Please continue to contact your HESTA Business Relationship Manager with any questions, or email us at hesta@hesta.com.au.
*QuickSuper clearing house is a third-party service owned and operated by Westpac Banking Corporation, ABN 33 007 457 141 ASFL 233714.
^SuperChoice Services Pty Limited (ACN 109 509 739) is an Authorised Representative (Number 336522) of PayClear Services Pty Limited, ACN 124 852 320 AFSL 314357.
Third-party services are provided by parties other than H.E.S.T. Australia Ltd and terms and conditions apply.