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[{"intentTitle":"Retirement transition and Income Stream","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eVisit our \u003ca href\u003d\"/content/hesta/members/advice/retirement-hub.html\"\u003eRetirement Hub\u003c/a\u003e for help with super and retirement planning relating to your HESTA account, so you\u0027ll feel ready for your next chapter.\u003c/p\u003e\r\n\u003cp\u003eWe can help you with:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eunderstanding what you need to get started\u003c/li\u003e\r\n\u003cli\u003esuper and the Age Pension\u003c/li\u003e\r\n\u003cli\u003emaintaining your insurance through HESTA when you start accessing you super\u003c/li\u003e\r\n\u003cli\u003eaccess to personal advice.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003eYou can \u003ca href\u003d\"https://outlook.office365.com/owa/calendar/HESTAHelp1%40hestaustralia.onmicrosoft.com/bookings/s/78LytlnFvU6ViHjy8uJVXw2\"\u003emake an appointment\u003c/a\u003e to chat with someone in our team at a time that suits you.\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n\u003c/p\u003e\r\n\u003cp style\u003d\"text-align: left;\"\u003eIf you need more information, you can give us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp style\u003d\"text-align: left;\"\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp style\u003d\"text-align: left;\"\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e\u003cb\u003e \u003c/b\u003e— 631 quick code\u003c/p\u003e\r\n\u003cp style\u003d\"text-align: left;\"\u003eOverseas:\u003c/p\u003e\r\n\u003cp style\u003d\"text-align: left;\"\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"I\u0027m an employer","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eGive us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 639 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Third Party Authority and TPA run down","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003e\u003cb\u003eQuick facts\u003c/b\u003e: \u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eIf you’re a financial adviser and would like a member account summary for your client, you can lodge a digital third party authority in Adviser Online.\u003cbr /\u003e\r\n\u003ca href\u003d\"https://adviser.aas.com.au/login/Hs\" target\u003d\"_blank\"\u003eRegister or log in to Adviser Online\u003c/a\u003e. \u003c/li\u003e\r\n\u003cli\u003eAlternatively, you can email your third party authority form to \u003ca href\u003d\"mailto:advisersupport@hesta.com.au\"\u003eadvisersupport@hesta.com.au\u003c/a\u003e and we will send it to you within 24 hours. If you don\u0027t have an authority, complete the \u003ca href\u003d\"/content/dam/hesta/Documents/Third-party-authorisation-form.pdf\" target\u003d\"_blank\"\u003eThird party authority (pdf)\u003c/a\u003e form and email us.  \u003c/li\u003e\r\n\u003cli\u003eWe can only provide information to the person listed as the third party authority on the member account. Third parties can obtain information about a member’s account but cannot transact on behalf of the member.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003eIf you’re not a financial adviser and would like to discuss a third party authority on a members account, please give us a call.\u003cbr /\u003e\r\n\u003cbr /\u003e\r\nGive us a call and enter the quick code extension number to be fast tracked to the right team.\u003cbr /\u003e\r\n\u003cbr /\u003e\r\nWithin Australia:\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 640 quick code\u003cbr /\u003e\r\n\u003cbr /\u003e\r\nOverseas:\u003cbr /\u003e\r\n+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"I\u0027m an adviser","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003e\u003cb\u003eQuick facts\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eIf you’re a financial adviser, \u003ca href\u003d\"https://adviser.aas.com.au/login/Hs\" target\u003d\"_blank\"\u003eregister for Adviser Online\u003c/a\u003e to:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eaccess client (member) account information\u003c/li\u003e\r\n\u003cli\u003elodge a digital third party authority\u003c/li\u003e\r\n\u003cli\u003egenerate Centrelink schedules and contribution information\u003c/li\u003e\r\n\u003cli\u003eupload advice implementation\u003c/li\u003e\r\n\u003cli\u003eaccess adviser resources and product and investment information. \u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003eYou can also visit our \u003ca href\u003d\"https://www.hesta.com.au/advisers\"\u003eAdviser support page\u003c/a\u003e for more information about HESTA products, investments, or services.\u003c/p\u003e\r\n\u003cp\u003eIf you need specific assistance with an advice implementation case that\u0027s been uploaded into Adviser Online, or something else, email \u003ca href\u003d\"mailto:advisersupport@hesta.com.au\"\u003eadvisersupport@hesta.com.au\u003c/a\u003e and we will be in touch within 24 hours, or call us. \u003c/p\u003e\r\n\u003cp\u003eGive us a call and enter the quick code extension number to be fast tracked to the right team.\u003cbr /\u003e\r\n\u003cbr /\u003e\r\nWithin Australia:\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 640 quick code\u003cbr /\u003e\r\n\u003cbr /\u003e\r\nOverseas:\u003cbr /\u003e\r\n+61 3 9200 4714\u003c/p\u003e\r\n\u003cp\u003e \u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Self Managed Super Fund (SMSF)","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eGive us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e  — 645 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Choice of Fund \u0026 Compliance Letter","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eGive us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 650 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Combine super/rollover in","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eGive us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849 \u003c/a\u003e— 651 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Contributions: claim a tax deduction","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e\u003cbr /\u003e\r\n \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003e\u003cb\u003eQuick facts\u003c/b\u003e\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eThe fastest way to claim a tax deduction on your after-tax contributions is to complete the Notice of intent in your online account.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003cb\u003eHow to claim:\u003c/b\u003e\u003c/p\u003e\r\n\u003col\u003e\r\n\u003cli\u003e\u003ca href\u003d\"https://my.hesta.com.au/transactions\"\u003eLog in to your online account\u003c/a\u003e and complete the Notice of intent.\u003c/li\u003e\r\n\u003cli\u003eOnce you’ve submitted your Notice of intent, we’ll send you an email confirmation to let you know your Notice of intent has been received.\u003c/li\u003e\r\n\u003cli\u003eWe’ll check your Notice of intent and then let you know if it’s valid via email within 1-2 business days.  \u003c/li\u003e\r\n\u003cli\u003eIf we’ve let you know that your notice is valid, you can submit your tax return.\u003c/li\u003e\r\n\u003c/ol\u003e\r\n\u003cp\u003e\u003cb\u003e\u003cbr /\u003e\r\nWhen to claim:\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eYou should submit your Notice of intent to claim a tax deduction: \u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003ebefore you submit your tax return for the income year in which the after-tax contribution was made, or\u003c/li\u003e\r\n\u003cli\u003ethe end of the following financial year in which the after-tax\u003cb\u003e \u003c/b\u003econtributions were made.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eTo find out more information about claiming a tax deduction on after-tax super contributions or to submit your notice of intent through the ATO, visit our \u003ca href\u003d\"/content/hesta/members/your-superannuation/contribute-to-your-super/after-tax-contributions/claiming-a-tax-deduction.html\"\u003eClaiming a tax deduction\u003c/a\u003e page.\u003c/p\u003e\r\n\u003cp\u003eIf you need more information, give us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e  — 655 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n\u003c/p\u003e\r\n\u003cp\u003e \u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Contributions general enquiry","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cb\u003e\u003cbr /\u003e\r\nQuick facts\u003c/b\u003e:\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eYou can log in to your account to monitor your HESTA contributions and see how you\u0027re tracking against the contributions cap for this financial year. \u003ca href\u003d\"https://my.hesta.com.au\" target\u003d\"_self\"\u003eLog in to your account\u003c/a\u003e and go to the Transactions page.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eGive us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 655 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Insurance enquiry","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eOur insurance service available from Monday to Friday, 8am - 5pm AET. \u003c/p\u003e\r\n\u003cp\u003eGive us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 661 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Beneficiary nominations","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eGive us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 665 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"HESTA Details, USI \u0026 ABN","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003e\u003cb\u003eQuick facts\u003c/b\u003e: \u003c/p\u003e\r\n\u003cp\u003eThe HESTA Fund ABN is \u003cb\u003e64 971 749 321\u003c/b\u003e.\u003c/p\u003e\r\n\u003cp\u003eThe Unique Superannuation Identifier (USI) for accumulation members is \u003cb\u003eHST0100AU\u003c/b\u003e.\u003c/p\u003e\r\n\u003cp\u003eYou may need the above numbers if you want to combine your other super into your HESTA super account.\u003c/p\u003e\r\n\u003cp\u003eFor Income Stream members the USI is \u003cb\u003eHST0001AU\u003c/b\u003e.\u003c/p\u003e\r\n\u003cp\u003eIf you are after the Trustee ABN it is\u003cb\u003e 66 006 818 695\u003c/b\u003e.\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n \u003c/p\u003e\r\n\u003cp\u003eGive us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 670 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Member account details","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eIt’s quick and easy to find all your HESTA account details in your online account, or in the HESTA App.\u003c/p\u003e\r\n\u003cp\u003eYou can download the HESTA App from the \u003ca href\u003d\"https://apps.apple.com/au/app/hesta/id1663706652\" target\u003d\"_blank\"\u003eApp Store\u003c/a\u003e or \u003ca href\u003d\"https://play.google.com/store/apps/details?id\u003dapp.hesta.com.au\" target\u003d\"_blank\"\u003eGoogle Play\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003eYou can find important identification numbers for HESTA, the Trustee and our products \u003ca href\u003d\"/content/hesta/members/forms-resources.html#imphesta\"\u003ehere\u003c/a\u003e. You \u003cspan\u003emight need these if you\u0027re filling in forms for rollovers, super choice and more.\u003c/span\u003e\u003c/p\u003e\r\n\u003cp\u003e\u003cb\u003eChanging jobs\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eIf you’re changing jobs and you’d like your employer to contribute to your HESTA account, you can \u003cspan\u003edownload the \u003ca href\u003d\"/content/dam/hesta/Documents/Why-HESTA.pdf\"\u003echoice of fund form\u003c/a\u003e.\u003c/span\u003e\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n\u003c/p\u003e\r\n\u003cp\u003eFor more information, you can give us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 671 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Online account access","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eGive us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 672 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Hardship or compassionate grounds withdrawal","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e\u003cbr /\u003e\r\n \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003e\u003cb\u003eQuick facts: Hardship\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003e\u003cb\u003eUnder age 59\u003c/b\u003e\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eTo check your eligibility for early release of super, please refer to the \u003ca href\u003d\"https://www.ato.gov.au/individuals/super/withdrawing-and-using-your-super/early-access-to-super/when-you-can-access-your-super-early/\"\u003eATO guidance\u003c/a\u003e.\u003c/li\u003e\r\n\u003cli\u003eYou must have been receiving Centrelink support payments continuously for 26 weeks, and must still be receiving payments at the time of your application, and you must be unable to meet reasonable and immediate family living expenses.\u003c/li\u003e\r\n\u003cli\u003eOnly 1 hardship claim can be made every 12 months. The maximum amount available is $10,000 (before tax). Government mandated tax of between 17% and 22% will be deducted from the approved amount.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003cb\u003eOver age 59\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eIf you have reached your preservation age plus 39 weeks, your release criteria will be different. You can \u003ca href\u003d\"https://outlook.office365.com/owa/calendar/HESTAHelp1@hestaustralia.onmicrosoft.com/bookings/s/7CpxXRwPU0mVnXv-UFiDRQ2\" target\u003d\"_blank\"\u003emake a time to speak to a member of our team\u003c/a\u003e to discuss your eligibility.\u003c/p\u003e\r\n\u003cp\u003e \u003c/p\u003e\r\n\u003cp\u003e\u003cb\u003eQuick facts: Compassionate withdrawals\u003c/b\u003e\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eAll applications must first be submitted to the Australian Tax Office (ATO). You must apply through your MyGov account.\u003c/li\u003e\r\n\u003cli\u003ePlease call the ATO on 13 10 20 if you need an update on the progress of your application.\u003c/li\u003e\r\n\u003cli\u003eThe ATO will inform HESTA if your application is approved and we’ll then contact you to get the information we need to process your request.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003ca href\u003d\"https://www.hesta.com.au/members/your-superannuation/accessing-your-super#financialhardship\"\u003eMore on accessing your super \u0026gt;\u003c/a\u003e\u003cbr /\u003e\r\n \u003c/p\u003e\r\n\u003cp\u003e\u003cb\u003eSupport services outside of super\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eIf you need some help outside of super, the Ask Izzy website can connect you with nearby support services across Australia. You can search for over 430,000 services close to you, including financial assistance, meals, mental health counselling, shelter, family violence support, and much more.\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"https://askizzy.org.au/\" target\u003d\"_blank\"\u003eFind support services \u0026gt;\u003c/a\u003e\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n\u003c/p\u003e\r\n\u003cp\u003eIf you need more information, give us a call and enter the quick code extension number to be fast tracked to the right team.\u003cbr /\u003e\r\n\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e  — 675 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003cp\u003e \u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Performance or switching investment options","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eGive us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 678 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Fees and charges","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eGive us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 679 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Withdrawals, over 59","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003e\u003cb\u003eMake an appointment to discuss your path to retirement\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eWhen it comes to retirement, there\u0027s no one size fits all! As a member, you can get advice to guide you through your transition to retirement. It’s quick and easy to \u003ca href\u003d\"https://outlook.office365.com/owa/calendar/HESTAHelp1@hestaustralia.onmicrosoft.com/bookings/s/7CpxXRwPU0mVnXv-UFiDRQ2\"\u003emake an appointment\u003c/a\u003e to talk to a member of our team at a time that suits you.\u003c/p\u003e\r\n\u003cp\u003e\u003cb\u003eWithdrawal if you\u0027re over 60\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eIf you\u0027d like to make a lump sum withdrawal from your super because of retirement, we can help you do this through your online account.\u003c/p\u003e\r\n\u003cp\u003eFirst you need to meet at least one of these conditions:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eyou ceased an employment arrangement on or after age 60\u003c/li\u003e\r\n\u003cli\u003eyou are 65 or over\u003c/li\u003e\r\n\u003cli\u003eyou permanently retire or commence a transition to retirement income stream on or after your preservation age (the age at which you can access your super).\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003eThe quickest way to start the process is via your \u003ca href\u003d\"https://my.hesta.com.au/online-benefits/withdrawal\"\u003eonline account\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003eYou can also \u003ca href\u003d\"/content/dam/hesta/Documents/Application-for-benefit-payment.pdf\"\u003edownload the form\u003c/a\u003e, complete it and return it to us.\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n\u003c/p\u003e\r\n\u003cp\u003eIf you need more information, you can give us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 680 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Withdrawals, Early Release","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e\u0026nbsp;\u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003e\u003cb\u003eQuick facts: Withdrawals - early release\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003e\u003cb\u003eFinancial hardship\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003e\u003cb\u003eUnder age 59\u003c/b\u003e\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eTo check your eligibility for early release of super, please refer to the\u0026nbsp;\u003ca href\u003d\"https://www.ato.gov.au/individuals/super/withdrawing-and-using-your-super/early-access-to-super/when-you-can-access-your-super-early/\"\u003eATO guidance\u003c/a\u003e.\u003c/li\u003e\r\n\u003cli\u003eYou must have been receiving Centrelink support payments continuously for 26 weeks, and must still be receiving payments at the time of your application, and you must be unable to meet reasonable and immediate family living expenses.\u003c/li\u003e\r\n\u003cli\u003eOnly 1 hardship claim can be made every 12 months. The maximum amount available is $10,000 (before tax). Government mandated tax of between 17% and 22% will be deducted from the approved amount.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003cb\u003eOver age 59\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eIf you have reached your preservation age plus 39 weeks, your release criteria will be different. You can \u003ca href\u003d\"https://outlook.office365.com/owa/calendar/HESTAHelp1@hestaustralia.onmicrosoft.com/bookings/s/7CpxXRwPU0mVnXv-UFiDRQ2\" target\u003d\"_blank\"\u003emake a time to speak to a member of our team\u003c/a\u003e to discuss your eligibility.\u003c/p\u003e\r\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\r\n\u003cp\u003e\u003cb\u003eCompassionate withdrawals\u003c/b\u003e\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eAll applications must first be submitted to the Australian Tax Office (ATO). You must apply through your MyGov account.\u003c/li\u003e\r\n\u003cli\u003ePlease call the ATO on 13 10 20 if you need an update on the progress of your application.\u003c/li\u003e\r\n\u003cli\u003eThe ATO will inform HESTA if your application is approved and we’ll then contact you to get the information we need to process your request.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003ca href\u003d\"https://www.hesta.com.au/members/your-superannuation/accessing-your-super#financialhardship\"\u003eMore on accessing your super \u0026gt;\u003c/a\u003e\u003cbr\u003e\r\n\u0026nbsp;\u003c/p\u003e\r\n\u003cp\u003e\u003cb\u003eSupport services outside of super\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eIf you need some help outside of super, the Ask Izzy website can connect you with nearby support services across Australia. You can search for over 430,000 services close to you, including financial assistance, meals, mental health counselling, shelter, family violence support, and much more.\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"https://askizzy.org.au/\" target\u003d\"_blank\"\u003eFind support services \u0026gt;\u003c/a\u003e\u003cbr\u003e\r\n\u003cbr\u003e\r\n\u003c/p\u003e\r\n\u003cp\u003eIf you need more information, give us a call and enter the quick code extension number to be fast tracked to the right team.\u003cbr\u003e\r\n\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e\u0026nbsp; — 685 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Annual statements and current balance letters","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eStatements will be available online from late September for most members.\u003c/p\u003e\r\n\u003cp\u003eIf we have your email address, we’ll send you an email letting you know your statement is available to view in your \u003ca href\u003d\"https://my.hesta.com.au/login\"\u003eonline account\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003eIf you’ve told us you’d prefer to receive your statement by post, or we don’t have your email address, you’ll receive your statement in the mail. If you’d like to view your statement online when it\u0027s ready, you can \u003ca href\u003d\"https://my.hesta.com.au/login\"\u003elog in to your account\u003c/a\u003e or \u003ca href\u003d\"https://my.hesta.com.au/registration\"\u003eset up your online account\u003c/a\u003e anytime.\u003c/p\u003e\r\n\u003cp\u003eRead our \u003ca href\u003d\"/content/hesta/members/forms-resources/FAQs.html#StatementFAQs\"\u003estatement FAQs\u003c/a\u003e for more information.\u003c/p\u003e\r\n\u003cp\u003eIn the meantime, you can download a copy of your account summary (also known as a proof of balance), which includes your current super balance and investment summary, from your online account:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eGo to the \u003cb\u003eTransactions\u003c/b\u003e page\u003c/li\u003e\r\n\u003cli\u003eClick on the \u003cb\u003eStatements\u003c/b\u003e tab\u003c/li\u003e\r\n\u003cli\u003eClick on the \u003cb\u003eAccount summary (pdf)\u003c/b\u003e button.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e \u003c/p\u003e\r\n\u003cp\u003eYou can also give us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 688 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Assistance with forms","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eGive us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 690 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Any other enquiries","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eGive us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e  — 699 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Report a scam","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e\u003cbr /\u003e\r\n \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003e\u003cb\u003eQuick facts\u003c/b\u003e\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eIf you\u0027ve been sent a scam email or SMS relating to HESTA, please forward the email or a screenshot of the SMS to: \u003ca href\u003d\"mailto:scams@hesta.com.au\"\u003escams@hesta.com.au\u003c/a\u003e\u003cbr /\u003e\r\nWe monitor this mailbox but we’re not able to respond individually. You’ll receive an automated response to let you know that we’ve received your email and we’re investigating.\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n\u003c/li\u003e\r\n\u003cli\u003eIf you\u0027ve replied to or actioned a suspicious email or SMS relating to HESTA, give us a call and enter the quick code extension number to be fast tracked to the right team:\u003cbr /\u003e\r\n\u003cbr /\u003e\r\nWithin Australia:\u003cbr /\u003e\r\n\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e  — 699 quick code\u003cbr /\u003e\r\nOverseas:\u003cbr /\u003e\r\n+61 3 9200 4714\u003cbr /\u003e\r\n\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e \u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"}]