We are currently experiencing phone issues

Please get in touch with our team through Live Chat while we work to get our phone issues resolved. Just type "Live chat" into our chatbot at the bottom of your screen to get started. We apologise for any inconvenience.

contact us

Our customer service team is happy to help with any questions or requests. Feel free to check if your enquiry has been answered in our frequently asked questions.

Call us

Our Contact Centre is available
Monday to Friday, 8am - 8pm AET.

Within Australia: 1800 813 327
Overseas: +61 3 9200 4714
HESTA Income Stream: 1300 734 479

Other resources:



Live chat

Chat online with a HESTA consultant

We're available on weekdays,
8am - 5pm AET.

Just type "Live chat" into our chatbot at the bottom of your screen to get started.



Message us

Send us a message
on Facebook Messenger

We're available on weekdays,
9am - 5pm AET.  

Start messaging



Write to us


HESTA, Locked Bag 5136
Parramatta NSW 2124


Send an enquiry




Looking for the HESTA app?

It’s being updated right now - but in the meantime, just bookmark our website on your smartphone instead.

We’ll let you know as soon as our app is back online. 




When you have a concern, we listen. So if you're not satisfied with our products or services, we have a complaint resolution process to address your concerns fairly and efficiently.

Make a complaint



email us

Tell us what's on your mind! Complete the form below with as much detail as possible - this will help us speed up the process to respond to your enquiry. We'll do our best to get back to you, generally within 2 days.






Adviser references

For requests under the ASIC Reference Checking and Information Sharing Protocol (RCIS), please visit the RCIS page