Having the right partner to run our account administration services means we can keep helping our members face the future with confidence, whenever and wherever they need us.
Our new service and technology platform is live, helping us deliver seamless, customised, and future-ready super experiences for HESTA’s more than one million members.
As the largest technology transformation in our history, and one of the largest and most comprehensive by an Australian industry super fund, our new platform represents a significant leap forward in HESTA’s commitment to helping our members face the future with confidence.
HESTA Adviser Online has reopened, offering enhanced features, improved performance, and a better user experience. This change is part of our commitment to continuously improve our services and provide support for financial advisers.
You’ll receive an email from us with an invitation to complete your registration. Follow the links in the email to complete your account set up. This link will only be valid for 45 days.
If you're a new user, our team is happy to help with any questions or requests.
Our Contact Centre is available Monday to Friday, 8am - 8pm AET or send us an email to hesta@hesta.com.au and we’ll get back to you.
Find out how to set up your access to the new adviser portal.
Our team is working through all requests received as quickly as possible, but processing times may be slower than usual while we process outstanding requests received.
You can submit new implementation forms to: hesta@hesta.com.au
Key member account services, including online accounts, are back online. A few other services will return progressively over the coming weeks. See the details of what’s available for members at hesta.com.au/admin-changes.
Our contact centre is open Monday-Friday 8am-8pm AET.
Our deepest thanks to our members and adviser partners for your support during our service transformation.
Your partnership has been critical to helping our members navigate safely through this important change.
HESTA has upgraded the HESTA Adviser Online portal to provide enhanced features, improved performance, and a better user experience.
We’ve also increased protection of your account by introducing two-factor authentication, which you’ll be prompted to activate when you re-register.
This change is part of our commitment to continuously improve our services and provide support for financial advisers.
The HESTA Adviser Online portal will offer enhanced features designed to make it easier for you to provide financial advice.
New features include a more user-friendly interface and more visual dashboards. We’ll also be adding commonly used information like BPAY® details for contributions and giving you the ability to download Income Stream member account summaries.
®Registered to BPAY Pty Ltd ABN 69 079 137 518
Yes, this is available.
Our HESTA Advice Relationships team are here to assist you with any HESTA Adviser Online queries.
You can reach out to the HESTA Advice Relationships Team advicerelationships@hesta.com.au to arrange a portal demonstration. An Advice Relationships Manager will be in touch and can organise a portal demonstration virtually or face to face.
To facilitate a smooth transition, if you were previously registered to HESTA Adviser Online, you'll automatically receive an invitation to re-register to the new portal.
You will be prompted to update your password for security reasons and to complete two-factor authentication with the mobile number registered with us when accessing the new portal.
Yes, we no longer have an online digital registration form.
If you're a new user, our contact centre is available Monday to Friday 8am - 8pm AET or send us an email to hesta@hesta.com.au and we'll get back to you.
Contact the Advice Relationships Team at advicerelationships@hesta.com.au.
We’ll respond within 2 business days.