Latest updates

Your EOFY investment check in

As the end of the financial year rolls around, now's a great time to check in on your investments. Log in to your online account to see how your chosen options have been performing to date.

Quick tip: investment returns are shown on a financial year basis, so they’ll reset to $0 on 1 July.

Extra support

More than 200,000 logins to our members’ online accounts have been recorded since 2 June, as members use the service to manage their super and income streams.

With most of our members using our services as normal, we know some members are experiencing longer than usual wait times for requests.

CEO Debby Blakey gives an update (in the above video) on how we’re working to support those members who need extra help right now. 

Centrelink schedules available now

We’ve added Centrelink schedules to your online services. Just log in to your online account and click on the Payments tab, where you can request your Centrelink schedule — you’ll receive it in your online account inbox within 1-2 business days.

Making progress 

We’re continuing to work through any outstanding member requests and payments as quickly as possible.

If you’re still waiting on a request: please know we’ve put extra resources into responding. We're sorry for any frustration these issues may be causing. We know this is not the experience you expect and deserve from HESTA, and we're doing everything we can to support you. 

Thank you for your patience and understanding while we resolve any delays and get back to you.

We'll continue to keep you updated here.

Here for you

Your super is still being managed with the same care and dedication as it has always been. Your retirement savings are invested as normal, and regular income stream payments, employer contribution processing, investment switching and other transactions are up and running. 

You can do most of the key things through your online account, from checking your balance, investments and contributions to changing your details. 

Supporting you through change

Regular payments are up and running, with hundreds of millions in benefits paid since services resumed, including regular pension payments, rollovers and other critical payments.

While most of our members have been able to do and receive what they need, we're aware some members are having to wait longer than usual to reach us, or for their requests to be processed.

We’re sorry these services are taking longer than expected. Our team is working very hard to resolve these issues as quickly as possible and to support every member who needs help.

If you need more help

You can do most of the important things through your online account (take a look at the list below).​

We'll continue to keep you updated here as we add more services and on our progress towards processing outstanding requests.​

*_{As at 15 June 2025.}

We’ve made the changes that will help make you, and HESTA, future-ready

Helping you face the future with confidence is at the heart of HESTA’s purpose. Better services will help bring you a new super experience that’s simpler, more personal, and easier to manage.

Our team is working hard to process all requests we’ve received, but processing times may take longer than usual while we work through them.

Online accounts and the HESTA app ready for you

Log in to your online account

About to join us?

• If you’ve let us know you want to join HESTA, we’ll get back to you very soon with the next steps. Keep an eye on your inbox (check your spam folder if you haven’t seen an email from us by mid-June).
• Don’t want to wait? Join online now – it’s quick and easy.

HESTA for Mercy members are now officially part of HESTA

You can find out more about your HESTA membership here.