Latest updates

Contact us from inside your online account

Save time, get the right help faster and keep your details secure. Just log in, click on your profile and choose 'Message us'.

Logging in means you can contact us without having to find or fill in your member details — we'll get those along with your message, so we can more quickly give you exactly the help you need.

Combining super accounts on your to-do list? Log in and tick it off.

The longer you wait, the more you could be paying in extra fees. Combining today could really boost your retirement savings tomorrow. And now, you can find and combine other super from inside your online account.

Just log in, then hit ‘More actions/Combine’ to get the ball rolling. Don’t forget to check any benefits you might have through your other fund, like insurance, before you decide to combine.

Changed your contact details recently?

You can update your phone and email details quickly and easily in your online account. Keeping them up to date is essential, so you don’t miss important communications about your super.

More services for you

Your online account now has more services to support you. 

• find your other super (using the Combine tab)
• update your non-binding beneficiaries (use the Personal details tab).

Faster ways to reach us

We’ve made it easier for you to find exactly the help you need, when you need it. 

Head to our Contact us page, where you can choose from a range of key topics whenever you want to call or email us. We can then connect you to the best team to help you with your query. 

Before you reach out, check if you can save time by logging in to your online account. You can do most transactions online (with more to come soon). Need help with your online account access? To help you get access to your online account as quickly as possible, please call us now on 1800 813 327 (or +61 3 9957 0064 from overseas) and say ‘online account access’. Your call will go to our specialist support team who will assist you.

End of financial year returns are in

Keen to know how HESTA investments have performed over the past year? The results are in, with another year of strong returns for our members* despite a more volatile and uncertain period in global markets.

See what that means for your super in your online account dashboard.
 

Log in to your account

*Past performance is not a reliable indicator of future performance.

Your super ‘pay rise’

Starting today, your employer’s super contributions will rise to a minimum of 12% of your wage, up from 11.5% last financial year. That could mean thousands more in your account over time.

You can watch your contributions grow in real time in your online account. Just log in and tap the Transactions tab.

You can also check them in the HESTA App. 

Your EOFY investment check in

As the end of the financial year rolls around, now's a great time to check in on your investments. Log in to your online account to see how your chosen options have been performing to date.

Quick tip: investment returns are shown on a financial year basis, so they’ll reset to $0 on 1 July.

Extra support

More than 200,000 logins to our members’ online accounts have been recorded since 2 June, as members use the service to manage their super and income streams.

With most of our members using our services as normal, we know some members are experiencing longer than usual wait times for requests.

CEO Debby Blakey gives an update (in the above video) on how we’re working to support those members who need extra help right now. 

Centrelink schedules available now

We’ve added Centrelink schedules to your online services. Just log in to your online account and click on the Payments tab, where you can request your Centrelink schedule — you’ll receive it in your online account inbox within 1-2 business days.

Making progress 

We’re continuing to work through any outstanding member requests and payments as quickly as possible.

If you’re still waiting on a request: please know we’ve put extra resources into responding. We're sorry for any frustration these issues may be causing. We know this is not the experience you expect and deserve from HESTA, and we're doing everything we can to support you. 

Thank you for your patience and understanding while we resolve any delays and get back to you.

We'll continue to keep you updated here.

Here for you

Your super is still being managed with the same care and dedication as it has always been. Your retirement savings are invested as normal, and regular income stream payments, employer contribution processing, investment switching and other transactions are up and running. 

You can do most of the key things through your online account, from checking your balance, investments and contributions to changing your details. 

Supporting you through change

Regular payments are up and running, with hundreds of millions in benefits paid since services resumed, including regular pension payments, rollovers and other critical payments.

While most of our members have been able to do and receive what they need, we're aware some members are having to wait longer than usual to reach us, or for their requests to be processed.

We’re sorry these services are taking longer than expected. Our team is working very hard to resolve these issues as quickly as possible and to support every member who needs help.

If you need more help

You can do most of the important things through your online account (take a look at the list below).​

We'll continue to keep you updated here as we add more services and on our progress towards processing outstanding requests.​

*_{As at 15 June 2025.}

We’ve made the changes that will help make you, and HESTA, future-ready

Helping you face the future with confidence is at the heart of HESTA’s purpose. Better services will help bring you a new super experience that’s simpler, more personal, and easier to manage.

Our team is working hard to process all requests we’ve received, but processing times may take longer than usual while we work through them.

Online accounts and the HESTA app ready for you

Log in to your online account

About to join us?

• If you’ve let us know you want to join HESTA, we’ll get back to you very soon with the next steps. Keep an eye on your inbox (check your spam folder if you haven’t seen an email from us by mid-June).
• Don’t want to wait? Join online now – it’s quick and easy.

HESTA for Mercy members are now officially part of HESTA

You can find out more about your HESTA membership here.