By choosing to submit a Direct Debit Request (User ID 051005), you authorise H.E.S.T Australia Ltd (ABN 66 006 818 695), as the Trustee for HESTA (we or us) to arrange for funds to be debited from your account. You should refer to your Direct Debit Request and this Agreement for the terms of the debit arrangement to apply between us and you.
This service agreement explains how your direct debit arrangement with us will work.
We may change or cancel the terms of this service agreement or direct debit request. When this occurs, we will aim to provide you with at least 30 days’ notice for changes that may have an impact on the majority of our members who use direct debit. However, if the changes benefit you or have no impact on you, then we won’t provide you with advance notice.
We will initiate your scheduled payment around the 21st of the month of your nominated frequency. Depending on your financial institution it can take 1-3 business days after this for the funds to be transferred into your HESTA account.
If your scheduled payment date falls on a weekend or public holiday, we will initiate the payment on the next available Business Day.
You should check with your nominated financial institution whether direct debiting is available from your account and ensure the account details you are providing to us are correct, by checking them against a recent statement.
When your direct debit is successful, you will be able to view the details by logging into your online account and viewing your transactions.
It is your responsibility to ensure sufficient cleared funds are available in your nominated account. We do not take any responsibility for fees or charges incurred on your account due to overdrawn funds or any other charges incurred because of Direct Debit arrangements.
To cancel a direct debit you can call us on 1800 813 327. This notice should be given to us at least 14 days before the next schedule payment date.
If you believe there has been an error in debiting your account, you should notify us directly on 1800 813 327. You may also direct any queries or complaints to your financial institution.
If we conclude that your account has been incorrectly debited, we will respond by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also confirm the adjustment applied to your account in writing.
Following our investigations, if we conclude that your account has not been incorrectly debited, we’ll respond within 45 days of receiving your compliant, providing you with reasons and any evidence used in our investigation.
The information you provide in this direct debit request (including your account details) will be securely collected and stored in accordance with the HESTA Privacy Policy.
We may require this information to be provided to our banking provider where it relates to a claim that your account has been incorrectly or wrongfully debited.