for advisers
We believe that quality advice can help our members face the future with confidence. And we want to make providing advice to them easier for you.
register for Adviser Online
Adviser Online is your place to access your clients who are HESTA members’ account information.
By registering as an adviser, you can:
- access a member account summary
- check beneficiary and insurance information
- review your client’s HESTA investment strategy, and
- request to deduct a fee from your client’s account.
How to register
If you're a new user, our team is happy to help with any questions or requests.
Our Contact Centre is available Monday to Friday, 8am - 8pm AET or send us an email to hesta@hesta.com.au and we’ll get back to you.
Already registered?
Request a HESTA Member Account Summary
Submit a Third party authorisation form (pdf) to get your client’s HESTA account information and email it to hesta@hesta.com.au.
If you’re using your own company’s version of a third party authority form, remember to include 4 points of ID:
- member number
- member full name
- member date of birth
- member address including state and postcode
As well as, your business details, licensee AFSL and adviser ASIC details.
Send your form to: hesta@hesta.com.au
Request to deduct a fee from a member account
As a registered adviser or licensee, your advice fee can be deducted from a member's account for personal advice you provide on HESTA products.
Complete the Advice fee deduction form (PDF) and email it to: hesta@hesta.com.au
market changes and super
When the world’s markets move, it’s natural for people to feel concerned about their investments. Find out more about market volatility, what our members can do, and what we're doing to navigate our members to a more secure retirement.
- HESTA members can switch their investments at no additonal cost.
- Members can switch investments quickly and conveniently through their online account, or download and complete the:
Investment choice form: super members (pdf), or
Investment choice form: Income Stream members (pdf). - We’ll process the switch request and send a letter confirming the details of the switch.
HESTA members can make a one-off payment or set up regular contributions into their super through BPAY®.
BPAY
Biller code and biller reference numbers for personal super contributions are located under the ‘Contribute extra’ tab in the member’s online account.
®BPAY Pty Ltd ABN 69 079 137 518
Here are some important identification numbers for HESTA, the Trustee and our products. If you're filling in forms for rollovers, super choice and more, you might need these.
Fund numbers
- Australian Business Number (ABN): 64 971 749 321
- Superannuation Fund Number (SFN): 129638949
Trustee number
- Australian Business Number (ABN): 66 006 818 695
- Australian Financial Services License (AFSL): 235249
Product numbers
- Unique Superannuation Identifier (USI) (previously known as SPIN): HST0100AU
- Income Stream Unique Superannuation Identifier (USI) (previously known as SPIN): HST0001AU
HESTA members may be able to claim a tax deduction for any after-tax super contributions made into their account.
Once the contributions have been made, the member needs to let us know that they’d like to claim a tax deduction for these contributions by completing the ATO’s ‘Notice of intent to claim or vary a deduction for personal super contributions form’.
We need to receive the form and confirm it’s valid before (whichever of the below comes first):
- the date the tax return is lodged, OR
- the end of the financial year after the contribution was made, OR
- the member withdraws their super from HESTA, OR
- the member commences an Income Stream
You’ll need their HESTA member number and some of our fund details to complete the form:
- Fund name: HESTA
- Fund ABN: 64 971 749 321
- USI (unique superannuation identifier): HST0100AU
Send the notice of intent form back to us via:
- Email: hesta@hesta.com.au, OR
- Post: HESTA, Locked Bag 35007, Collins St West VIC 8007.
Download ATO’s notice of intent form
Annual statements are sent to members from late August to early October. If we have the member’s email address, we’ll send an email when their statement is ready. Members can find their statements in their online account under the ‘Transactions’ tab.
If we don’t have a member’s email address they’ll receive a paper statement by post.
If a member joined HESTA after 30 June, they’ll receive their first statement next year – but contributions or payments, investment returns and other account details can be accessed via the member’s online account at any time.
Advice fees can be deducted from a member’s account if you’re a registered financial adviser or licensee with HESTA.
As a registered adviser or licensee, your clients can complete the Advice fee deduction form (PDF) to instruct HESTA to pay your advice fee from their super account. Payments are processed monthly.
Registered advisers will also receive advice implementation support and relevant updates from HESTA.
we know super
The HESTA Income Stream is a Platinum-rated product with a long track record of industry-leading value.*
Our team is happy to help with any questions or requests.
Online enquiry
Complete the online form on the Contact us page and we'll get back to you.
* Product ratings and awards are only one factor to be considered when making a decision. See hesta.com.au/ratings for more information.
Ratings are published by SuperRatings Pty Ltd (SuperRatings) ABN: 95 100 192 283 a Corporate Authorised Representative (CAR No.1309956) of Lonsec Research Pty Ltd ABN 11 151 658 561, AFSL No. 421445 (Lonsec Research). Ratings are general advice only and have been prepared without taking account of your objectives, financial situation or needs. Consider your personal circumstances, read the product disclosure statement and seek independent financial advice before investing. The rating is not a recommendation to purchase, sell or hold any product. Past performance information is not indicative of future performance. Ratings are subject to change without notice and SuperRatings assumes no obligation to update. SuperRatings uses objective criteria and receives a fee for publishing awards. Visit superratings.com.au for ratings information and to access the full report. © 2025 SuperRatings. All rights reserved.
The Zenith CW Pty Ltd ABN 20 639 121 403 AFSL 226872/AFS Rep No. 1280401 Chant West rating (assigned February 2024) is limited to General Advice only and has been prepared without considering your objectives or financial situation, including target markets where applicable. The rating is not a recommendation to purchase, sell or hold any product and is subject to change at any time without notice. You should seek independent advice and consider the PDS or offer document before making any investment decisions. Ratings have been assigned based on third party data. Liability is not accepted, whether direct or indirect, from use of the rating. Past performance is not an indication of future performance. Refer to www.chantwest.com.au for full ratings information and our FSG.