keeping your data safe

With cyber-attacks increasing, it’s important to feel confident about what you can do to protect yourself online. 

How we look after your data

We take the protection of our members personal and financial information seriously. We have rigorous security measures in place to protect our members, their details and accounts.

Your data, along with your super, is one of the most precious assets you own. Your security is our priority, and we work hard to protect your  information. 

Access to your personal information at HESTA is limited to you and the people who manage your account and provide the information, products and services attached to it, as well as government or legal bodies. We collect only the personal information we need to manage your super. 

We use a high level of security to protect your data. We also apply extra checks on key transactions to verify it’s you. 
 

Your online account

You play a key part in keeping your online account information safe and secure.

You can activate and help protect your online account by setting up two layers of security for extra peace of mind. Two-factor authentication is an effective way to protect your valuable information and accounts against unauthorised access.

• To set up two-factor authentication; log in to your online account (if you haven’t done so already, it’s important to register for an online account so you can check in with your super regularly).

• Once logged in to your online account, navigate to Personal details from your profile located in the top right of the home dashboard.  

• Here you can add two-factor authentication in the Preferences tab.  

Once you’re set up with two-factor authentication for your online account, we’ll send a verification code to your mobile each time you log in.

What you can do to protect yourself

It’s important to remain vigilant to protect your personal information. Here are some things you can do.

• Remain alert for phishing scammers on email or SMS — verify the sender’s details. Learn more about keeping your super safe.
• Be careful with links and attachments — don’t click on or respond to suspicious links in emails or SMS, or open attachments from unsolicited contacts.
• Update and backup your devices, turn on Multi-Factor Authentication, and set secure passphrases.
• Don’t share your personal, super, banking or credit card information (like your PIN or password) with people you don’t know or trust.
• Report cybercrime to ReportCyber and scams to Scamwatch, and contact IDCARE if you’ve experienced identity theft.
• To learn more about the basics of how to keep yourself secure, go to cyber.gov.au/learn-basics.