11 December 2025
Attributable to HESTA CEO Debby Blakey
We take the matters raised by APRA very seriously and are cooperating fully with the regulator to resolve them. We apologise to members who experienced delays during our transition to a new administration provider.
The change to a new administration platform in June was made with a long-term focus on delivering better, more personalised service to our members.
Since the transition we have worked closely with our administration provider to seek to deliver the level of service our members expect and deserve. We are committed to implementing any potential improvements identified so we can better support our members now and into the future.
Ends.
About HESTA
HESTA is one of the largest superannuation funds dedicated to Australia’s health and community services sector. An industry fund that’s run only to benefit members, HESTA now has more than one million members (around 80% of whom are women) and currently manages approximately $100 billion* in assets invested around the world.
*Information is current as at the date of issue.