HESTA members among the most satisfied in the country

We're proud to share that HESTA has recorded one of the strongest improvements in member satisfaction of any superannuation fund in the country, according to the latest Roy Morgan Superannuation Satisfaction Report¹.

Our customer satisfaction rating jumped 15.8 percentage points over the past year — a result that reflects our ongoing commitment to delivering strong investment performance and meaningful support for you, our members.

But member satisfaction isn’t just about metrics for us — it's a reflection of the trust our members place in HESTA every day. To see that satisfaction grow so significantly tells us that what we are doing is making a meaningful difference to our members’ lives.

This improvement comes at a time when super funds are navigating significant external challenges including geopolitical tensions and economic complexity through to market volatility and global uncertainty  — making this result particularly noteworthy.

The Roy Morgan findings are drawn from Australia's most trusted consumer survey, based on in-depth interviews with more than 60,000 Australians each year. 

We remain relentlessly focused on the performance, service and advocacy that helps you get the most from your HESTA membership, today and into the future.

¹ Roy Morgan Superannuation Satisfaction Report press release – March 2026.