supporting your mental health

Did you know more than one in five Australians aged 16-85 experienced symptoms of mental illness in the past 12 months¹? That’s over 4 million people. 

Early intervention is crucial in the initial stages of a mental illness. But, according to the Australian Psychological Society, the wait to see a psychologist can often be between three and six months.

If you’re not feeling like your best self, you’re not alone.

Mental health support is available for you and your loved ones through our partnership with insurer AIA Australia – even if you don’t have insurance through your HESTA account.

How does it work?

AIA Australia has teamed up with HealthBright to create My Psychologist. This portal gives you faster access to mental health treatment no matter where you live.

Through My Psychologist, you have:

• quick access — see a registered psychologist within 5 days
• up to 10 fully bulk billed psychology sessions per calendar year, with a GP Referral and Mental Health Care Plan
• no upfront costs, gap fees or out-of-pocket expenses
• and it's available to you and your family members, 13 years or older.

Terms and conditions apply (and are provided by HealthBright for your review during the appointment booking process). Any cost for third party services will be paid by you directly and cannot be deducted from your HESTA account. HESTA does not receive commissions for the services.

How do I access My Psychologist?

Follow these steps to get help with My Psychologist:

1. Visit the AIA My Psychologist portal and select 'Get started'.
2. Choose the support option that best suits your needs — bulk-billed psychologist, private psychologist or Care Navigator.
3. Answer a few short questions, enter your details and select your eligibility as a HESTA member.
4. Upload your GP referral and Mental Health Care Plan.
5. Confirm your booking and receive an email and SMS booking confirmation. Confirm your booking. You'll receive your appointment details via email and SMS. 

Eligible members can access bulk-billed psychology appointments with no out-of-pocket cost with a valid Mental Health Care Plan and GP referral. If you're unsure which option is right for you, a Care Navigator can help guide you to the most appropriate support pathway. 

I need support in other areas

If My Psychologist doesn’t seem like a good fit for your situation, more help is available. HESTA is proud to partner with Infoxchange, the not-for-profit behind Ask Izzy: a free directory that helps Australians find and access local support services.

Through Ask Izzy, you can search over 450,000 services, including mental health counselling, family violence support, financial assistance and much more.

Find support services outside of super with Ask Izzy.

¹ Based on Australian Institute of Health and Welfare material: Prevalence and impact of mental illness, August 2026

My Psychologist is a partnership between AIA Australia Ltd and HealthBright Operations Pty Ltd. Ask Izzy is owned and operated by Infoxchange ABN 74 457 506 140. Third-party services are provided by parties other than H.E.S.T. Australia Ltd and under the terms and conditions of those parties. H.E.S.T. Australia Ltd does not recommend, endorse or accept any responsibility for the products and services offered by third parties or any liability for loss or damage incurred as a result of services provided by third parties. You should exercise your own judgment about the products and services being offered.