Delivering service that makes a difference
Providing great service is one of our most important priorities. Here are some of the improvements we’ve made over the past few months.
In the retirement phase, when it's time to use your hard-earned super, the system can be inflexible and doesn't reflect how people experience retirement today.
Also, because many of our members work part-time or retire early to care for loved ones, they often end up with less super than they deserve.
1. Make retirement simpler
Currently, many members miss out on tax-free benefits when they retire because the system is too complicated. Our research shows that if you move your super into a retirement account (such as the HESTA Retirement Income Stream) as soon as you're eligible, you could get up to 12% more money in retirement1. But many people don't know this or find it too hard to do.
We're asking the government to remove certain regulatory barriers so that:
2. Make super fairer for women and carers.
We know that:
To improve fairness in the super system and to boost balances for women and carers, we're asking the government to introduce an income tax offset for people returning to work after time spent caring.
We've also told the government that we'll be making future recommendations on a model for crediting people's super accounts during times when their work is interrupted because of caring responsibilities.
Many of our members take time away from paid work to care for children, elderly parents, or family members who are sick. Right now, the super system doesn't recognise this important work. We think it should.
We also know that many of our members want or need to keep working part-time after they reach retirement age. But current rules can make this difficult — sometimes people end up losing most of their extra earnings through taxes and reduced Aged Pension payments.
While Australia has one of the best retirement systems in the world, it needs to change to better match how people really live and work today. We believe that people who spend their lives caring for others deserve a super system that cares for them too.
We're working hard to convince the government to make these changes. We'll keep standing up for our members to get the fair treatment they deserve.
These changes won't happen overnight, but we're committed to making the super system work better for you.
Read our 2026-27 Pre-Budget submission (PDF) >
1 Laneway Analytics for HESTA, 2025. Note: eligible Australians includes members in APRA regulated funds and excludes members of SMSFs.
2 HESTA Work & Life Survey 2024, based on a representative sample of HESTA members (n=2475).
3 Laneway Analytics, HESTA Unpaid Care Work Findings Report, September 2024.
Providing great service is one of our most important priorities. Here are some of the improvements we’ve made over the past few months.
For the first time in HESTA’s history, our members’ combined retirement savings have reached $100 billion.