This Privacy Collection Statement relates to personal information collected by H.E.S.T. Australia Limited as trustee for HESTA (ABN 64 971 749 321) (referred to in this Policy as "us", "our", or "we") or by our service providers on our behalf.
| HESTA | |
|---|---|
| Call | 1800 813 327 |
| hesta@hesta.com.au | |
| Online | HESTA complaints |
We collect and hold information about you when it is necessary for us to carry out one or more of our functions and activities as a superannuation trustee and provider of financial products and services. The information we collect and hold about you may include:
| Types of personal information | Description |
|---|---|
| Personal and contact details | Your name, date of birth, gender, signature, mailing and residential address, phone number and email address.
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| Beneficiary information | This may include personal details about your beneficiaries, e.g., spouse, child or dependent, guardianship or Power of Attorney.
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| Sensitive information | We may ask for sensitive information about you on occasion. This may include:
We will obtain your consent to collect and hold any sensitive information.
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| Australian Government related identifiers and other identification documents | This may include:
These may be needed to verify your identity or for processing certain applications or requests.
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| Financial and employment information | Information about your employment status and employer, bank account details, bank statements, general financial information, government support income, superannuation contributions and withdrawals, and investment preferences.
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| Call recordings | We monitor and record our calls with you. We will let you know if we are doing this.
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| Digital information | When you access our website, digital applications or emails, we may collect the following information:
The digital information we collect is generally aggregated or deidentified. |
| Personal circumstance information | We may ask for information about your personal circumstances when the information is necessary and relevant to the provision of advice, handling of insurance claims, processing your requested transaction/s such as split requests, applications, or complaints. If we consider any information to be sensitive in nature, we will obtain your consent for the collection and holding of sensitive information.
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We collect personal information in a fair and lawful manner. Personal information is generally collected directly from you, however, from time to time we may collect personal information about you from others.
We generally collect personal information directly from you in the following ways:
We may collect your information from the following third-party sources:
We may collect personal information about you through analytical processes that generate inferences, predictions and derived insights from data we possess. This may include identifying the presence of risk factors for vulnerability.
Sensitive information may be collected from the person to whom the information relates, from insurers, medical practitioners or from employers, but only where it is reasonably necessary and the person has given consent. In the event that we are required to collect sensitive information, we will notify you of this at the point of collection and obtain your consent to collect and hold this sensitive information.
If you provide us personal information about other individuals (such as a spouse/partner, dependants or nominated beneficiaries), you are responsible for:
For some types of information we request, you can choose not to provide it. However, if we are unable to collect the information, or the information provided is not complete or accurate, this may:
We may use and disclose your personal information that we have collected for the purpose of carrying out our functions and activities as a superannuation trustee and provider of financial products and services. These functions and activities may include the following:
-Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
-Income Tax Assessment Act 1936 (Cth);
-Superannuation Industry Supervision Act 1993 (Cth); and
-Family Law Act 1975 (Cth);
Dis-aggregated or de-identified information may be used for the purposes of data analysis, research, reporting and advocacy.
If we collect or use personal information in ways other than as stated in this Policy, we will do so in accordance with the Privacy Act. This includes employing artificial intelligence (AI) solutions to support and improve our operational processes, enhancing member personalisation, or protecting information security.
In some circumstances your personal information may be disclosed to and/or stored by third parties outside of Australia, including where we engage a third-party service provider located outside of Australia, or, where an Australian third-party service provider engages a sub service provider located outside of Australia.
This includes:
Our fund administration services provider:
Our insurance provider: AIA Australia Limited ABN 79 004 837 861 (AIAA). The countries your personal information may be disclosed to by AIAA are listed in the AIAA Privacy Policy: https://www.aia.com.au/en/privacy-policy.
Microsoft, who provide various services to HESTA, may process your personal information in any of their global data centres.
We may share your information with other service providers who store data or operate overseas, such as the United States of America. If we do this, we will make sure that there are appropriate contractual obligations and protections to safeguard the security of your personal information and compliance with the APPs.
More information is available free of charge in our Privacy Policy (PDF) or by calling HESTA. It also contains information about how you can get access to information we hold about you, how to seek correction of that information, how to make complaints about privacy and how we will deal with those complaints.