Due to the large volume of calls currently coming into our contact centre and requests to talk with an adviser, there may be a delay in our response. Please be assured we’re working hard to respond to everyone. Learn more

contact us

Our customer service team is happy to help with any questions or requests.

send us a message

We'll respond as soon as possible, generally within two days. For urgent messages, please contact us at the number below.



Received an email or letter from us about your insurance?


Our contact centre is available Monday to Friday, 8am - 8pm AET
For members and employers anywhere in Australia
1800 813 327
Members from overseas
+61 3 9200 4714
HESTA Income Stream enquiries
1300 734 479

Email us at

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Locked Bag 5136
Parramatta NSW 2124


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When you have a concern, we listen
If you're not satisfied with our products or services, we have a complaint resolution process to address your concerns fairly and efficiently. You can make a complaint in a number of ways.