contact us

Our customer service team is happy to help with any questions or requests.

send us a message

We'll respond as soon as possible, generally within two days. For urgent messages, please contact us at the number below.



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Received an email or letter from us about your insurance?


Our contact centre is available Monday to Friday, 8am - 8pm AET
For members and employers anywhere in Australia
1800 813 327
Members from overseas
+61 3 9200 4714
HESTA Income Stream enquiries
1300 734 479

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Email us at

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Locked Bag 5136
Parramatta NSW 2124


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When you have a concern, we listen
If you're not satisfied with our products or services, we have a complaint resolution process to address your concerns fairly and efficiently. You can make a complaint in a number of ways.