contact us

Our customer service team is happy to help with any questions or requests.

send us a message

We'll respond as soon as possible, generally within 2 days. For urgent messages, please contact us at the number below.




Our contact centre is happy to take your call Monday to Friday,

8am - 8pm AET

For members and employers anywhere in Australia

1800 813 327

Members from overseas

+61 3 9200 4714

HESTA Income Stream enquiries

1300 734 479

View National Relay Service Call information



Email us at




Locked Bag 5136

Parramatta NSW 2124




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When you have a concern, we listen

If you're not satisfied with out products or services, we have a complaint resolution process to address your concerns fairly and efficiently. You can make a complaint in a number of ways. 


Find out how