coronavirus

Due to the large volume of calls currently coming into our contact centre and requests to talk with an adviser, there may be a delay in our response. Please be assured we’re working hard to respond to everyone. Learn more

contact us

Our customer service team is happy to help with any questions or requests. Feel free to check if your enquiry has been answered in our Frequently asked questions.


Call us

Our Contact Centre is available
Monday to Friday, 8am - 8pm AET.

Within Australia: 1800 813 327
Overseas: +61 3 9200 4714
HESTA Income Stream: 1300 734 479

Other resources

National Relay Service Call information

 

 


Live chat

Chat online with a HESTA consultant

We're available on weekdays,
8am - 5pm AET.

Just type "Live chat" into our chatbot at the bottom of your screen to get started.

 

 


Message us

Send us a message
on Facebook Messenger

We're available on weekdays,
8am - 5pm AET.

Start messaging

 

 


Write to us

Post

HESTA, Locked Bag 5136
Parramatta NSW 2124

Email

Send an enquiry

 

 


 

When you have a concern, we listen

If you're not satisfied with our products or services, we have a complaint resolution process to address your concerns fairly and efficiently.

There are a number of ways you can make a complaint. 
 

Find out how


 


Email us

Tell us what's on your mind! Complete the form below with as much detail as possible - this will help us speed up the process to respond to your enquiry. We'll do our best to get back to you, generally within two days.