contact us

Our customer service team is happy to help with any questions or requests. Feel free to check if your enquiry has been answered in our Frequently asked questions.

our contact centre is currently closed

Below you’ll find some useful information to find out different ways to get in touch, and our FAQs to help you find answers quickly. 

 


call us

Choose a reason for calling us and we’ll connect you with the right person to speak with.

We’re available Monday to Friday, 8am - 8pm AET.

If you need a translator, interpreter or a relay service, we can help you.

National Relay Service Call information

Translating and Interpreting Service (TIS National)


Log in to your account
Your online account lets you check your super balance, keep your account up to date and much more, 24/7. 



live chat

Chat online with a HESTA consultant

We're available on weekdays, 8am - 5pm AET.

Just type 'Live chat' into our chatbot at the bottom of your screen to get started.

 

Chat with us

 


chat with Liz

Chat online with our chat bot Liz

For general enquiries, chat online with our chatbot, Liz.

 

Chat with Liz

 

Chat with Liz

For general enquiries, chat online with our chatbot, Liz.

 

Chat with Liz

 



Our customer service team is available Monday to Friday, 8am - 8pm AET. 
You can contact them within Australia: 1800 813 327 or overseas: +61 3 9200 4714 HESTA. For Income Stream call: 1300 734 479 

 



email us

Tell us what's on your mind! Complete the form below with as much detail as possible - this will help us speed up the process to respond to your enquiry. We'll do our best to get back to you, generally within 2 days.

 

Need an interpreter?

We work with the Translating and Interpreting Service (TIS National) to provide interpreting services.

Get help in your language 

FAQs

Check our frequently asked questions to see if your enquiry has already been answered.

See FAQs 

Complaints

When you have a concern, we listen. So if you're not satisfied with our products or services, we have a complaint resolution process to address your concerns fairly and efficiently.

Make a complaint 

 

 

The new HESTA App is here

The HESTA App makes it easy to keep track of your super, from anywhere, 24/7. You can check your super balance, keep your personal details up to date, and much more.
Find out more about the app

 

Adviser references

For requests under the ASIC Reference Checking and Information Sharing Protocol (RCIS), please visit the RCIS page.